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- Smart Services
> Silver
      ť 24 x 7 Monitoring
      ť Guaranteed response times
      ť Priority support
      ť Remote support ability
      ť Ability to automatically script out software installs and updates
      ť Additional Service work adds/changes billed as needed at discounted rate
      ť Operating system patches
      ť VPN security with Proactive Server Monitoring
      ť Daily backup checking
      ť Remote server and workstation service
      ť Automatic system inventory maintained
      ť Monthly system reports
      ť Virus scanner management
      ť Direct access to S.M.A.R.T. Administrator via Hot Line with PIN number access
      ť Access to the On-Call (24x7) S.M.A.R.T. Administrator
      ť Annual system technology review
      ť Static monthly payment fees
> Gold
      ť Includes everything in Silver plus Remote Service
> Platinum
     ť Includes everything in Silver & Gold plus On-Site Work
   ť NEXTEL-Direct Connect Access to SMART SE
- Electronic Document Management
- Networking Infrastructure Service & Support
- Phone Systems & Voice Cabling
> Data & Voice Cable
> Phone System & Voice Mail Programming
> TeleVantage Sales & Service
> Phone System Moves
> Voice Over IP
> Telecom Agent
> Integrated Phone Systems
> Internet Service Provider Services
- Automation Auditing Services
> Automation Audit
> One Day Quick Audit
> Full Report Audit
Services
- Smart Services
> Silver
      ť 24 x 7 Monitoring
      ť Guaranteed response times
      ť Priority support
      ť Remote support ability
      ť Ability to automatically script out software installs and updates
      ť Additional Service work adds/changes billed as needed at discounted rate
      ť Operating system patches
      ť VPN security with Proactive Server Monitoring
      ť Daily backup checking
      ť Remote server and workstation service
      ť Automatic system inventory maintained
      ť Monthly system reports
      ť Virus scanner management
      ť Direct access to S.M.A.R.T. Administrator via Hot Line with PIN number access
      ť Access to the On-Call (24x7) S.M.A.R.T. Administrator
      ť Annual system technology review
      ť Static monthly payment fees
> Gold
      ť Includes everything in Silver plus Remote Service
> Platinum
     ť Includes everything in Silver & Gold plus On-Site Work
   ť NEXTEL-Direct Connect Access to SMART SE
- Electronic Document Management
- Networking Infrastructure Service & Support
- Phone Systems & Voice Cabling
> Data & Voice Cable
> Phone System & Voice Mail Programming
> TeleVantage Sales & Service
> Phone System Moves
> Voice Over IP
> Telecom Agent
> Integrated Phone Systems
> Internet Service Provider Services
- Auditing Services
> Automation Audit
> One Day Quick Audit
> Full Report Audit
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SMART I.T. Services, Inc.
34715 Van Dyke Ave.
Sterling Heights, MI 48312

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Phone: 586-258-0650
Fax: 586-795-0208